At BookMechanic.uk, the safety and security of your payment is our highest priority. To ensure every transaction is protected, we use Stripe, one of the world’s most trusted online payment platforms, to process all payments made through our website’s booking system.

This page explains how Stripe works on our platform, how it protects both customers and mechanics, and our role as a booking agent.

Why We Use Stripe

Stripe is trusted globally for its reliability, security, and powerful fraud protection tools. Using Stripe means:

• Bank-level encryption

• Advanced fraud prevention

• Fast and accurate payouts

• Clear, trackable payment records

• Support for multiple modern payment methods

Every payment made through BookMechanic.uk is handled securely and professionally.

Payment Methods Supported Through Stripe

When paying for a booking, you’ll complete your checkout through Stripe’s Secure Payment Portal, which supports:

• Debit & Credit Cards

• Klarna

• Clearpay

• Google Pay

• Apple Pay

• Other Stripe-supported payment options (availability may vary)

All these payment methods are protected within Stripe’s secure environment, ensuring your details remain encrypted and safe.

How Stripe Protects Customers

✔ Secure Checkout

Your card or payment information never touches our servers — it’s processed directly by Stripe using industry-leading encryption.

✔ Payment Protection

Stripe uses 3D Secure, fraud detection systems, and real-time risk analysis to keep you protected against unauthorised or fraudulent charges.

✔ Clear Digital Records

You receive a full digital receipt and can view your booking/payment status through your account dashboard.

How Stripe Protects Mechanics

✔ Direct Payment to Mechanics

When you make a booking:

1. Your payment is securely processed by Stripe

2. Funds go straight to the mechanic’s connected Stripe account

3. Mechanics can withdraw funds from their Stripe balance as normal

BookMechanic.uk never receives, holds, or controls your payment.

✔ No Payment Admin Hassle

Mechanics get automatic statements, payment tracking, and secure payouts from Stripe.

✔ Fully Compliant & Secure

Stripe handles all PCI compliance, fraud security, and payment regulations — reducing the mechanic’s risk.

Our Role as a Booking Agent

BookMechanic.uk acts only as a booking agent, not as the service provider. This means:

• We provide the booking system

• We process payments securely through Stripe

• We transfer funds directly to the mechanic’s Stripe account

• We do not handle your money at any time

Who Is Responsible for the Work?

The mechanic is fully responsible for:

• The work carried out on your vehicle

• The quality and completion of that work

• Any issues relating to the service provided

BookMechanic.uk does not perform or guarantee the work — we simply connect you to independent mechanics.

Complaints & Disputes

If you experience a problem with the work completed:

1. Contact the mechanic directly first
   Most issues can be resolved quickly between you and the mechanic.

2. If the issue cannot be settled,
   contact BookMechanic.uk and we can help mediate where appropriate.

3. For payment-related matters (refunds, disputes, chargebacks):
   Stripe may also be involved to ensure a fair, secure resolution.

We always encourage customers and mechanics to work together to resolve issues before escalating them.

Why This System Works

By using Stripe and operating independently as a booking agent, we ensure:

• Payment security for customers

• Fast, accurate payouts for mechanics

• Clear traceability for every transaction

• A fair, transparent dispute process

• A safe environment for both parties

This structure keeps BookMechanic.uk neutral, secure, and focused on delivering the best booking experience possible.