BookMechanic.uk

Yes. You can cancel or reschedule your booking through your account dashboard. Please note that cancellation policies vary depending on how much notice is given—check our Cancellation Policy for full details. Late cancellations may incur a fee.

We recommend trying to resolve any concerns directly with your mechanic first. If you’re unable to come to a resolution, you can raise a dispute through the Help Centre. BookMechanic will step in as a neutral mediator to help reach a fair outcome. Mechanics found to have violated our standards may be removed from the platform.

In most cases, yes — especially for mobile services. Being present ensures the mechanic can access your vehicle and discuss any findings or additional work if needed. If you can’t be there, make sure someone else can hand over the keys or contact the mechanic in advance to arrange alternative access if appropriate.

It’s easy!
Just enter the service and location you need, then choose a mechanic profile to view. Inside each mechanic’s profile, you’ll find a contact form and a booking tool that sends your request directly to the selected mechanic.

Compare button:
Use the “Compare” button on any mechanic’s profile you’re interested in. Once logged in, visit the Compare Mechanics section in your account to view selected mechanics side by side.

All mechanics on BookMechanic.uk go through a vetting process. They are required to provide valid qualifications and can submit proof of insurance. You can request to see these documents before or during your appointment. Our goal is to only work with trustworthy, competent professionals.

All payments are made securely online at the time of booking using our payment partner, Stripe. We accept most major debit and credit cards. Your payment is held until the mechanic completes the job, providing added peace of mind. No cash payments are taken through the platform.

If a mechanic is running late, they are expected to inform you directly. If you haven’t heard from them within 15 minutes of the scheduled time, please try contacting them using the details provided in your booking confirmation. If the mechanic does not show up or cannot be reached, please report it to us via the Help Centre and we will investigate.

Yes all mechanic on our platform 12 months / 12,000 mile warranty terms. We encourage customers to ask about warranty coverage before the job begins. If a problem arises after the service, please reach out to the mechanic directly in the first instance.