When you accept a pre-purchase vehicle inspection through BookMechanic.uk, the following steps must be followed to ensure consistency, professionalism, and customer confidence.
1. Contacting the Seller
Once you’ve accepted the booking, promptly contact the vehicle seller to introduce yourself and arrange a convenient time for the inspection.
2. Use the Official Inspection Checklist
Each inspection must be carried out using the BookMechanic.uk inspection checklist.
- Complete the checklist as you go through the vehicle.
- Ensure that every checklist item is addressed wherever possible.
- The completed checklist automatically generates the inspection report that will be sent to the customer.
✅ Accurate and complete checklist reporting ensures all inspections meet our standard of quality and professionalism.
3. Handling Customer Requests
If the customer has added any specific inspection requests beyond the standard checklist:
- Acknowledge these requests.
- Let the customer know whether or not you’re able to include them in the inspection.
- Keep communication clear and professional.
4. After the Inspection
For Standard and Premium inspections, once complete:
- Call the customer to discuss your findings.
- Answer any questions and offer honest, impartial advice based on the vehicle’s condition.
- Remember: the value of the vehicle and the decision to purchase remain entirely with the customer.
Do not share your findings with the seller under any circumstances.
5. No Repair Offers
Do not offer to carry out any repairs following a pre-purchase inspection.
❌ Offering repairs compromises the customer’s ability to negotiate with the seller and may invalidate the inspection as legal evidence. In such cases, we may be required to refund the customer.
By following these steps, you help maintain the high standards of BookMechanic’s.uk pre-purchase inspection service, ensuring trust and consistency for all parties involved.
