At BookMechanic.uk, we ensure that all payments are handled transparently and securely, helping build confidence between customers and mechanics.
1. Receiving Payment
Once a job is complete and the customer is satisfied:
- You may finalise the job and charge it through the BookMechanic.uk booking platform.
- After charging, funds will be processed and typically reach your bank account within 5 working days.
- You can track all transactions in real time via your mechanic dashboard.
💡 Note: All additional work related to a booking must also be charged through the app. Cash payments are not permitted, as this helps keep all transactions transparent and eliminates any confusion later on.
2. Handling Refund Requests
Occasionally, a customer may raise concerns after a job has been completed and charged. If this happens:
- Speak directly with the customer to understand the issue and try to reach a fair and reasonable resolution.
- Maintain a professional, solutions-focused approach to increase the chance of a positive outcome for both parties.
3. Mediation and Refund Process
If you and the customer are unable to reach an agreement:
- BookMechanic.uk will initiate an independent investigation into the matter.
- During this process, we may request communication logs, photos, or service details to help us mediate.
- Please keep us informed and engage fully with the process so we can support both sides in reaching a fair resolution.
If our investigation determines that a refund or partial refund is appropriate, BookMechanic.uk will process the refund on your behalf.
✅ Remember: A well-handled issue not only protects your reputation but can also turn a dissatisfied customer into a loyal one.
