At BookMechanic.uk, we aim to ensure every customer experience is positive. However, if a customer is unhappy with the outcome of a booking, they are entitled to begin a dispute resolution process.
1. Initial Resolution Between Parties
If a dispute arises:
- We encourage both the customer and the mechanic to communicate directly and attempt to resolve the issue mutually and respectfully.
- Many disputes can be resolved quickly with a clear explanation, follow-up work, or a goodwill gesture.
2. Mediation by BookMechanic.uk
If a resolution cannot be reached within 30 days of the issue being raised:
- BookMechanic.uk will step in as a neutral party to help mediate the situation.
- Our role is to review the facts objectively and support both parties in finding a fair and reasonable outcome.
🛠️ Our approach is similar to platforms like eBay – we believe in empowering both customers and mechanics to resolve matters amicably, with our support if needed.
