Once a job is complete, it’s important to follow the proper steps to ensure a smooth finish and maintain a high standard of service on the BookMechanic platform.
1. Invoicing the Customer
After completing the job:
- Submit your final invoice through the BookMechanic.uk booking platform.
- The full amount will be charged automatically to the customer’s stored debit or credit card once the invoice is processed.
2. Follow-On Repairs
If you identify any additional work that was not completed during the original booking:
- Send a follow-up quotation through the app for the customer’s consideration.
- Only proceed if the customer approves the new quote.
3. Payment Timeline
Payments are processed automatically after invoicing. You can expect:
- Funds to be deposited into your bank account within approximately 5 working days.
- You can view all payments and pending transactions via your mechanic dashboard.
4. Customer Feedback
24 hours after the job is completed:
- The customer will receive an automated email asking them to rate your performance across three key areas, as well as their overall experience using BookMechanic.
- These reviews help maintain quality standards and highlight areas for improvement.
⚠️ If a job receives a low rating, the BookMechanic.uk team may contact you to discuss the feedback and determine any necessary actions.
5. Public Reviews & Reputation
All customer reviews will soon be publicly displayed on your mechanic profile.
- This is an excellent opportunity to build credibility and trust with future customers.
- Delivering great service and clear communication will help you maintain high ratings and a strong reputation on the platform.
