When a new booking proposal is available, you’ll receive a WhatsApp notification, and the job will appear in your BookMechanic.uk dashboard. You can manage your notification preferences at any time from your account settings.
1. Check Before You Accept
Before accepting any job, it’s vital that you confirm the booking is viable:
- Make sure you can source the required parts within the quoted price and have them ready in time for the scheduled slot.
- If the parts aren’t available or there’s a pricing error, Reply to the notification and leave a clear note explaining the issue. If possible, include a part number. Our team will investigate and try to resolve the matter quickly.
2. Suggest Alternative Times
If the booking is otherwise viable but the time doesn’t work for you, you can propose alternative dates and times. Your availability will be shared with the customer, and if they accept, you’ll be notified to confirm you’re still available.
3. Accepting the Booking
If both the job and time slot work for you:
- Go ahead and accept the booking via your WhatsApp.
- You’ll then have full access to the booking details under the ‘Booking’ section.
- By accepting, you’re agreeing to complete the work at the quoted price, during the agreed time frame.
4. Ordering Parts
After accepting, promptly order any required parts from your suppliers to ensure they arrive in time. This gives you a buffer to deal with any delays or issues.
5. Contacting the Customer
Reach out to the customer to introduce yourself — a brief text message followed by a phone call is recommended to build trust and establish communication.
6. On the Day of the Job
Arrive at the job within the designated time window. If you’re delayed, even by a few minutes, let the customer know as soon as possible.
7. Carrying Out the Work
Complete all tasks as outlined in the job details on your dashboard. If you identify any additional work:
- Inform the customer immediately.
- Use the Booking platform to generate a quote for the additional work — this keeps everything official and traceable.
- Any added charges must be approved through the platform. Verbal agreements are not sufficient for dispute resolution.
If the customer approves the extra work, make sure it’s properly added to the job in your dashboard before marking the job as complete.
8. Protect Yourself
We recommend taking clear before-and-after photos of your work and confirming any changes or approvals via the app’s messaging system to protect against disputes.
If the customer chooses not to go ahead with further repairs, simply complete the original job as agreed and send a follow-up quote through the platform for their consideration.
9. Completing the Job
Once everything is done:
- Tap the ‘Invoice’ button in your dashboard, then hit ‘Finish and Charge’.
- An invoice will be emailed automatically to the customer, and the payment will be processed via card.
- Funds will be deposited into your Stripe account immediately, with bank transfer typically taking up to 3 – 7 working days.
10. Reviews & Reputation
After the job, the customer will receive an automatic email inviting them to review their experience. Reviews are displayed on your public profile, visible to future customers. You’ll also have the option to respond to any feedback directly.
